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This posting addresses telephone and email communications.

One of the most common workplace communication tools is a telephone. What key principles should you keep in mind when conveying a message via phone versus communicating by email? Include a clear description of phone and email etiquette in your response.

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Key principles that should be kept in mind when conveying a message through telephone as opposed to using email is that when a telephone is used, the recipient can actually hear what is being said by the other party. This is a crucial point because tone of voice and voice reflection can be immediately heard, including the degree of professionalism that is used on the phone call. Through email, tone of voice and professionalism as exhibited verbally is not an issue. When ...

Solution Summary

The solution provides discussion on email and telephone communication principles. References are also provided.