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Professionalism in the Workplace Phone/Email Etiquette

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One of the most common workplace communication tools is a telephone. What key principles should you keep in mind when conveying a message via phone versus communicating by email? Include a clear description of phone and email etiquette in your response.

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Solution Summary

This solution compares and contrasts the rules of etiquette for both e-mail and telephone.

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When you are conveying a message via the phone, you need to be aware of your tone. Your tone will determine how serious that the recipient of the message takes the ...

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