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    Professionalism in the Workplace Phone/Email Etiquette

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    One of the most common workplace communication tools is a telephone. What key principles should you keep in mind when conveying a message via phone versus communicating by email? Include a clear description of phone and email etiquette in your response.

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    Solution Preview

    When you are conveying a message via the phone, you need to be aware of your tone. Your tone will determine how serious that the recipient of the message takes the ...

    Solution Summary

    This solution compares and contrasts the rules of etiquette for both e-mail and telephone.