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Business English concepts

1) When e-mailing, what are some rules/guidelines with regard to Netiquette?

2) When e-mailing, what are some rules/guidelines with regard to Privacy?

I am looking for original detail and examples/tips for both.

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1) When e-mailing, what are some rules/guidelines with regard to Netiquette?

Proper email etiquette will ensure the following:

Professionalism: by using proper email language you will convey a professional image.
Efficiency: emails that get to the point are much more effective than poorly worded emails.
Protection from liability: awareness of email risks will protect you from costly law suits and mis-communication.

32 most important email etiquette tips:

1. Be concise and to the point
2. Answer all questions, and pre-empt or anticipate and answer further questions
3. Use proper spelling, grammar & punctuation
4. Make it personal
5. Use templates for frequently used responses
6. Answer swiftly
7. Do not attach unnecessary files
8. Use proper structure & layout
9. Do not overuse the high priority option
10. Do not write in CAPITALS
11. Don't leave out the ...

Solution Summary

The solution discusses business English concepts.

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