This case study is examined:
Jack Sampson, a clerk in the human resources department
of the Franklin County Hospital, had been with
the hospital for four years. Until the last several
months, he had been an ideal employee. He had always
been excellent at answering other employees' questions.
Furthermore, he was active in both community
and church activities. He was married and had two
However, Mel Dillon, director of human resources
for Franklin County Hospital, had noticed some significant
changes in Jack's behavior during the last three
or four months. Jack's work had become sloppy, and
he had been very irritable and snappish when answering
questions from employees. He had been absent
from work on five occasions during the past two
months. Before that, he had never missed a day of
work. In addition, he had been late to work three times
during the past month. This had never happened before.
One day, Jack missed the weekly staff meeting.
Afterward, he explained his absence by saying that he
had forgotten about it.
Mel decided to talk to Jack about the change in
his behavior. Jack explained he hadn't been feeling
well lately. Mel suggested that he see a doctor, but
Jack said, "I'll be OK. Just bear with me for a little
After another three weeks, Jack's behavior and performance
did not improve. In fact, they seemed to be
getting worse. During that time, Mel noticed that Jack
was staying away from his desk for long periods.
Since Jack's job didn't require him to be away from
his desk for long periods, Mel decided to find out
where he was going. As Jack was leaving his desk the
next day, Mel followed him at a respectable distance.
Jack went into one of the hospital's storage rooms and
stayed there about 10 minutes. This storage room was
for hospital supplies; as far as Mel could determine,
Jack had absolutely no reason for being in it. A short
time later, Mel thought he smelled alcohol on Jack's
1. What should Mel do at this time?
2. How should Mel handle the overall problem?
Please allow some of my suggestions to help:
1. As you brainstorm what should Mel do at this time, it is evident that Mel has already given the employee enough time, warnings, and benefit of the doubt. It is now time for serious ...
This posting advises what to do when seeing changes in an employee's behavior.