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    Age and Gender Gaps in Communication

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    After watching the video: http://www.youtube.com/watch?v=oL6GTqvtYHM, can you answer the following?

    Why do you believe that it is important to understand the differences in the way we listen and interact? Have you experienced any memorable situations where age, gender or other gaps have impacted the communication process? What happened and what could have been done to improve communication?

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    Solution Preview

    I firmly believe that it is important to understand these differences in order to become a reciprocally empathetic and active listener, since communication is two-way. It allows one to build more tolerance against differences and bonds us together as humans. When we are aware of differences, we are more multicultural and better intercultural communicators ...

    Solution Summary

    A personal example is briefly utilized to demonstrate a memorable situation where age and gender gaps have impacted the communication process.