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Internal and External Customers

What is the definition of a customer?
What are some examples of internal and external customers?
Does the type of ownership determine the examples of internal and external customers?
Is the measurement of customer satisfaction different for internal customers than external customers?
Does the measurement of customer satisfaction differ based upon ownership?

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The definition of a customer as written in Webster's Dictionary is

1 : one that purchases a commodity or service
2 : an individual usually having some specified distinctive trait <a real tough customer>

Meaning any person or persons that buys any kind of good or service whether in person, online, over the phone or by mail is considered a customer. It also can be used as a way of describing a person.
From a business perspective it can mean any person or persons that buy or consume products and has the ability to choose between different products and suppliers.

Some examples of internal customers are those that provide goods or services to others within the same company, such as:
A dispatch department may be an internal customer for a packing department.
A department may be the customer of the company mail room.
An IT department that provides computer support for another department or the entire company.
Human Resources provides a service, therefore classified as an internal customer.

Some examples of external customers include:
A person purchasing shoes in a shoe store.
A person purchasing software online from their home and for personal use.
A person purchasing from a catalog through the mail.
A company purchasing materials needed for their company to run efficiently (pens, paper, phone service, computer service)
It is any good or service that is provided from an outside source.

Type of ownership can determine the kinds of external and ...

Solution Summary

The definition of a customer as written in Webster's Dictionary is:
Some examples of internal customers are those that provide goods or services to others within the same company, such as:
Some examples of external customers include:

These questions are answered in a detailed outlined manner.

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