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    Describe the difference between internal and external customers. Explain some of the requirements for internal and external customers. How would you incorporate a customer into your TQ team?

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    https://brainmass.com/business/total-quality-management/internal-external-customers-total-quality-teams-123415

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    Please see response attached, which is also presented below. I hope this helps and take care.

    RESPONSE:

    1. Describe the difference between internal and external customers. Explain some of the requirements for internal and external customers. How would you incorporate a customer into your TQ team?

    External customers are the company's clients. They are people who purchase the products the company produces. They are of a great importance to the organization. On the other hand, the internal customers are the staff that the company hires. They play an important role in the organization's success as well, (1) and some argue (Tom Peters) that they are even more important than the external customer. (4)

    Often, we do not always realise how many people we could come into contact with in the workplace. Below is just a start to who you may come into contact with at work.

    Internal customers -
    Fellow workers
    Supervisors
    Managers
    Trainees
    Cleaners
    Part-time staff
    Casual staff

    External customers -
    Customers
    Suppliers
    Designers
    Service providers
    Contractors
    Tradespeople
    Sales representatives
    Delivery personnel

    From http://hsc.csu.edu.au/retail/communicate/communicate/establish_cont/Internal_external_customers.html (2)

    Requirements for internal customers -

    Requirements for internal customers are mainly by good customer care. For example, the Internal customer e.g. your staff, will benefit significantly by good customer care. For ...

    Solution Summary

    Describes the difference between internal and external customers. It also explains some of the requirements for internal and external customers and how to incorporate a customer into your TQ team.

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