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What is a SWOTT analysis? What are the components of a corporate strategic plan? How could an organization strategic plan incorporate its process to improvement plan?

1. What is a SWOTT analysis?
2. What are the components of a corporate strategic plan?
3. How could an organization strategic plan incorporate its process to improvement plan?
4. Define quality culture.
5. What factors contribute to the culture of an organization?
6. How can quality be incorporated into an organization's culture?
7. Describe what a customer is.
8. What are some examples of internal and external customers?
9. Is the measurement of customer satisfaction different for internal customers than external customers?

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1. What is a SWOTT analysis?

A SWOT analysis provides information that is helpful and meaningful in matching the organization's abilities and resources to the environment in which it operates. These factors gathered in the SWOT analysis can be used to establish an effective strategic plan by identifying internal strengths and external opportunities that can be capitalized on. Moreover, the SWOT analysis allows organizations to manage weaknesses and minimize risks or threats.

2. What are the components of a corporate strategic plan?

There are several components of a strategic plan namely:

? Executive Summary
? Organizational Overview
? Mission, Vision and Values
? Demographics (Internal and External Customers)
? Issues and Objectives
? Environmental Analysis and Changes
? Organizational Scan
? Strategic Analysis and choice
? Tactics and Strategies
? Financial Projections and Analysis
? Plan Goals and Implementation
? Critical Success Factors, Metrics for Evaluation, and Strategic Controls

3. How could an organization strategic plan incorporate its process to improvement plan?

The organization's strategic plan is an important element in a company's overall improvement plan. By embedding the strategic plan into the improvement plan, the company has the ability to both outline and discuss in detail business strategies that would allow for gradual, but continual improvement to the company. An improvement plan is a process that is in a constant review and modification.

4. Define quality culture.

A quality culture is an organizational culture that put a great emphasis in quality assurance. Companies such as DaimlerChrysler, Motorola, and Xerox, invest in creating an internal business environment wherein all stakeholders, from management to employees, are keenly aware., share, believe and work towards achieving high quality in every aspect of the organization (from administrative work to production and so forth) and creating an environment where there is continuous improvement.

5. What factors contribute to the culture of an organization?

According to Brendemkamp (2002), some of the factors that contribute to organizational culture are:

? History and Ownership
? Size
? Technology
? Leadership and mission

In addition to these internal factors, there are external factors to consider such politics, economic, social dimensions. Furthermore, subcultures such as age and resources can also impact culture. ...

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