How do organizations incorporate customers into Total Quality teams?© BrainMass Inc. brainmass.com October 9, 2019, 6:29 pm ad1c9bdddf
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1. How do organizations incorporate customers into Total Quality teams?
While there are significant differences among the theorists and their approaches to implementation of Total Quality management models (TQM), they share basic concepts that are the foundation of TQM, many of which incorporate the customer into the quality product production and delivery process.
Continuous Improvement of Quality. Fundamental to all TQM systems and total quality teams is improving the quality of the products and services provided by an organization. Such quality improvement results in greater productivity and enhances the ability of an organization to remain vital, employ people, and serve customers. A focus on continuous quality improvement helps an organization do things right, for both the organization and the customer.
Central Focus on the Customer. Also central to all TQM is a focus on the customer, the internal and external recipients of an organization's products. Their needs and desires define quality for the producer whose job it is to meet or exceed the customer's needs and expectations. A focus on customers helps an organization to do the right things.
Systematic Improvement of Operations. All total quality teamwork occurs in ...
This solution discusses how organizations incorporate customers into Total Quality teams.