1. What are some of the challenges in human service work with measuring client outcomes? How might information systems help in this regard?
2. What are some of the reasons that staff may be resistant to or fearful of evaluation? How can evaluation be made nonthreatening or even valued for workers in human service agencies?
1. First of all, all outcomes are necessarily measured in subjective ways. Even with systems that are as quantified as possible, there are always exceptions that prove the rule because human behavior itself can be unprediccable. We are individuals, each having our own experiences and expectations and thus, all systems have margins of error built into them they are necessary for their credibility.
2. It would be ...
Challenges in human service work with measuring client outcomes are noted. The role of information systems in this regard is also exemplified.