Purchase Solution

Objectives of Call Service Center

Not what you're looking for?

Ask Custom Question

Create a comprehensive list of objectives to measure, a sample mock-up report or graph, actions that could be taken proactively to manage each measurement, and a few techniques that can help motivate employees with respect to each metric. Collate the above information for each of the following areas:

? Call load
? Resolution time by tier

Purchase this Solution

Solution Summary

This posting gives you an in-depth insight into Objectives of Call Service Center.

Solution Preview

Please see the attached file.

Call Load and Resolution Time.

Call load is measured by multiplying the number of calls answered by the average handling time in a pre specified period of time. What is important is that these call load determines the ...

Purchase this Solution


Free BrainMass Quizzes
Motivation

This tests some key elements of major motivation theories.

Academic Reading and Writing: Critical Thinking

Importance of Critical Thinking

Employee Orientation

Test your knowledge of employee orientation with this fun and informative quiz. This quiz is meant for beginner and advanced students as well as professionals already working in the HR field.

Six Sigma for Process Improvement

A high level understanding of Six Sigma and what it is all about. This just gives you a glimpse of Six Sigma which entails more in-depth knowledge of processes and techniques.

Production and cost theory

Understanding production and cost phenomena will permit firms to make wise decisions concerning output volume.