Increase Quality for a High Turnover Business
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In a very frequent employee turnover business such as a call center, what would be best possible short-term incentives to increase the quality and what should be the timing?
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The solution discusses the ways it can increase quality, as the business has a high turnover rate
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In a very frequent employee turnover business such as a call center, what would be best possible short-term incentives to increase the quality and what should be the timing?
"The choices are almost endless: cash, coupons a multitude of gift cards, recognition and rewards schemes and programs. The company must decide what the most effective programs to put into place are and what will work best in your center to help you achieve your goals and objectives." (Taylor 2008)
Short-Term Incentives
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