Deming's Diseases
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Disease: Using excuses such as "Our problems are different" or "It's happening to everybody"
Describe what you would do to "cure" it.
Please present response in this format
a. Symptoms of the disease
b. Alternative solutions for the "cure"...at least three
c. Strengths of each alternative
d. Weakness of each alternative
e. Selection of each alternative
f. Rationale for your selection
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Disease: Using excuses such as "Our problems are different" or "It's happening to everybody"
a. Symptoms of the disease
There are projects not completed on time.
Sales targets are not achieved.
Customer's complaints are increasing.
b. Alternative solutions for the "cure"...at least three
The cure: institute and train leaders who can help people and machines and gadgets to do a better job.
Alternative solutions:
Institute a performance evaluation program:
Emphasize month by month targets, so that dividends can be paid and bankers paid interests.
Get outside consultant to motivate people.
c. Strengths of each alternative
Institute a performance evaluation program:
1. There will stress on objectives.
2. Rewards can be given on the basis of evaluation.
Emphasize month by month targets, so ...
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