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Six Sigma Project: Are the reports providing the customer and user(s) with the information they need?

I have been assigned as Lead Green Belt and Coordinator for a planned Six Sigma Project to look into the production of Management Reports and Presentations to accommodate emerging new requirements. In short looking at the report we current do within our company and evaluating the effectiveness of these reports!

- Are the reports providing the customer and user(s) with the information they need?
- Is there an easier, more efficient, or better way to prepare these reports?
- Is the data in the reports real time or current enough?
- Is there a way to make these reports more real time or current?
- Can the appearance of the reports be improved?

My situation is I am Green Belt Certified, however, I have not worked a Six Sigma project since 2002 and then I was a member of a 15 person team and not the lead. Our Black Belt has just recently resigned from the company. From talking with Program Managers I should be going ahead with implementation of this project my problem is what should I use to guide me or get me started in this process?

Solution Preview

Your first black belt assignment is the scariest, but the most fun. You can do it. There is plenty of support to help you. First, I'll answer your questions, and then give some comments below.

- Are the reports providing the customer and user(s) with the information they need?

I can't answer this without seeing the reports and the customer requirements. From experience, most reports don't give everything that customers and users need. It often gives too much information and the real answers are lost in the data.

- Is there an easier, more efficient, or better way to prepare these reports?

Probably. What software are you currently using? There's always a more efficient or easier method, but there is a tradeoff in cost and manpower. Crystal Reports will give awesome reports with incredible flexibility, but you'll have to train someone to use it and buy the software. Statistica and other Six Sigma/statistics software are other ...

Solution Summary

Here is just a sample of what you'll find in this solution:

"First, I would look at what it is about Six Sigma that you want to use. Depending on the size of the project and the number of..."

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