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Management and Service Quality

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What roles do operations managers play in addressing the major aspects of service quality?

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WHAT ROLES DO OPERATIONS MANAGERS PLAY IN ADDRESSING THE MAJOR ASPECTS OF SERVICE QUALITY?

Operation mangers play an important role in any organization. Their job comes with strings of responsibilities from planning, decision making, to controlling the manufacturing process and improving the flaws in the system. In some organization the product may be a physical good while in others it is a service. (Adam, Elbert) The basic elements in both cases are common comprising of - inputs, the conversion process, the resultant output, and feedback.
In a service the output as well the inputs are intangible in nature. For Instance, Financial Consultants, they provide service to us in the form ...

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436 words explain the role of an operations manager in assuring service quality.

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