Explore BrainMass

How Operations Managers Can Affect Service Quality

This content was STOLEN from BrainMass.com - View the original, and get the already-completed solution here!

What roles do operations managers play in addressing the major aspects of service quality?

© BrainMass Inc. brainmass.com December 20, 2018, 12:35 am ad1c9bdddf

Solution Preview

Operations managers have a role in every aspect of the production process and in the service quality for a product. Operations managers manage the process of the production of product and the delivery of the product to the sales staff to sell. The quality of the product depends on the process of production.
The operations manager works with the ...

Solution Summary

A discussion the ways an operations manager participates in the service quality of a product or service.