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How Operations Managers Can Affect Service Quality

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What roles do operations managers play in addressing the major aspects of service quality?

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Solution Summary

A discussion the ways an operations manager participates in the service quality of a product or service.

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Operations managers have a role in every aspect of the production process and in the service quality for a product. Operations managers manage the process of the production of product and the delivery of the product to the sales staff to sell. The quality of the product depends on the process of production.
The operations manager works with the ...

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