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Quality assurance and quality control, IT

To maximize its project benefits and minimize rework, lets say that your company wants to make sure that its IT projects align with its business goals and meet specified quality standards.

Quality assurance and quality control are used to improve project quality.
What is the relationship between quality assurance and quality control and explain how they are used to improve project quality.
What statistical tool would you use for quality assurance and why?
When is it appropriate to use cause-and-effect diagram (fish bone)?

Solution Preview

What is the relationship between quality assurance and quality control and explain how they are used to improve project quality. Quality assurance is the goal, and the program used to assure quality products and the company sells services. Proper programs assure the goals of quality and reassure consumers of the company's pledge to make and sell quality. ISO 9000, TQM, Lean, Six Sigma are programs and bywords that indicate such assurance programs are in place. Quality control is the methods and processes that conform to these programs. The quality controls are the checks and balances, based on ...

Solution Summary

A discussion of quality assurance, quality control, and statistical tools.

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