Your training plan is nearly complete. You are confident that you have aligned the training with overall organizational strategies. You have done a thorough needs analysis to ensure what type of training is needed and why. You are an expert at adult learning theories and your training will be interactive and engaging, sure to keep the interest of all participants. Even though you are confident of the program's success you will be determining the parameters for how this training will be evaluated.
Considering that past training efforts were rumored to be costly and ineffective, how will we truly be able to determine the effectiveness of this new program? Will its effectiveness be based on a financial return of the investment or will it be based on how happy the employees are after finishing it? This final portion of the plan is an outline of how its effectiveness will be evaluated. What criteria will be used to evaluate it and why? What tools or models will be selected? Be sure to consider the strengths and weaknesses of using the various different measurement techniques.© BrainMass Inc. brainmass.com October 17, 2018, 4:02 am ad1c9bdddf
For evaluating the effectiveness of training, we will not only use financial criterias such as return on investment, but also other set of criterias such as improvement in employee satisfaction and productivity and other aspects such as decrease in employee turnover, absenteeism, etc.
We can evaluate the return on investment by looking at aspects such as improvement in ...
Training Plan alignment with organizational strategies: How will the training be evaluated for effectiveness and return on investment?
Barbara Maddock, the Director of Information Technology, stopped you on your way to lunch to inquire about ways to evaluate some training. She is planning some training in the area of providing better customer service in the technical support center. You had to rush off to a meeting, so you told her that you would send a memo outlining some ways to evaluate the training.
Write a brief memo explaining Kirkpatrick's Levels of Evaluation to the Director of Information Technology. Be sure to explain the concepts in such a way that someone without a comprehensive background in training will understand the ideas and be able to apply them. You may find examples helpful for demonstration.View Full Posting Details