Analysis of Organizational Culture
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1. Discuss an organizational culture that is admired and describe the following:
a. What values does the organization share with people in general?
b. Which of the seven primary characteristics of organizational culture does the organization embody?
c. Does the organization identified have a strong or weak culture? Explain.
d. Is this culture ethical, customer-responsive, or spiritual?
2. Create a description of the organization's customers on what they want and need from the organization.
The description of the organization's customer base, and describe its customers' needs and values.
Imagine you have been hired as the Client Services Director for the company discussed above, have been charged with compiling a new set of customer service standards. (If you have already defined the organization as being customer-responsive, imagine you are devising the standards which were originally used to create that excellent customer-responsive culture)., carefully structure a set of customer service standards for the company which encourage employees to provide the best customer service possible.
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Solution Summary
This solution provides detailed explanations for various questions regarding organizational culture.
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a. The admired Organizations generally share following values with people:
OCTAPACE
- Openness-A spontaneous expression of feeling and thoughts and sharing the same without defensiveness.
- Confrontation-Facing rather than shying away from problem
- Trust
- Authenticity: Congruence between feeling and doing
- Proactive-ness: Taking initiative, pre-planning, and taking preventive action.
- Autonomy
- Collaboration
- Experimentation
b. Which of the seven primary characteristics of organizational culture does the organization embody?
The Organization has following primary characteristics:
- Innovation and risk taking
- Attention to detail
- Outcome orientation
- People orientation
- Team orientation
- Aggressiveness
- Stability
c. Does the organization identified have a strong or weak culture? Explain:
The admired organization in our case a Hotel has strong culture. Because in it strong culture core values are both intensely shared and widely held. The more members who accepts the core values and the greater their commitment to those values is, the strong the culture is. It has strong culture of service, its employees are highly customer responsive and customer orientated.
d. Is this culture ethical, customer-responsive, or spiritual?
In the above company cultural is customer responsive. This means that the employees have competence, ability, and willingness to solve customer ...
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