Customer Requirements
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Working individually or in a team, list four or more primary customer requirements for one or more of the following production items or service industries. Also, refine the primary customer requirements to a second level:
a) Mountain bike
b) Racing bike
c) Pizza
d) Textbook
e) ATM
f) Automobile cruise control
g) Coffee maker
h) Computer mouse
i) Rechargeable drill/driver
j) University academic department
k) Call center
l) Restaurant
m) Hospital
n) Department store
o) Website for computer sales
p) Hair salon
q) Grocery store.
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Solution Summary
The solution lists a number of primary and secondary customer requirements.
Solution Preview
a) Restaurant: Primary needs to be satisfied:
1. Hunger
2. Rest for a while
3. Satisfy tasting buds
4. Have satisfying feel for ...
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