1. There are many different measurers of customer value and supply chain performance measures are discussed.
2. How would you rank each measure (high to low) in their level of importance to contributing to customer value? Explain and defend your positions.
3. Under what circumstances would your answers change?© BrainMass Inc. brainmass.com October 17, 2018, 12:56 pm ad1c9bdddf
Customer value would be measured using the following ranking:
Price and brand, this is the most important measure because customers value the price and brand above all else. A good brand can elicit commitment from customers.
Conformance(mil) to requirements , this is chosen as the second most important measure because how a organization ...
This response discusses different measures of customer value and supply chain performance.
Measures for Evaluating Performance Along the Value Chain
The usage of accounting reports and performance measures in key decisions about the firm's value chain also applies to major high level areas such as usage of the firm's core competencies, outsourcing production vs. in-house, decentralization vs. centralization, management style and performance measures, and downsizing staff vs. expansion. Value chain management leadership is now a role of the CEO in many organizations.
JMI's CEO wants you to implement performance measures for evaluating the performance of each aspect of the value chain. Based on all you know about JMI and its many products, divisions, and operations, what performance recommendations would you make for each aspect of the value chain? What accounting tools and reports would you use?View Full Posting Details