Organizational Behavior: Emotions in the Workplace
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What, if anything, can managers do to "manage" emotions? Are there ethical implications in any of these actions? Give an example of a manager who you think managed emotions well under pressure? What are the consequences of the managers who cannot manage emotions?
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This solution provides descriptions of what managers can do to manage emotions in the workplace.
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What, if anything, can managers do to "manage" emotions?
1. Managers create an environment in which there are processes for venting up emotions, this is done by having a strong grievance procedure.
2. A culture of openness is created where there are effective communication processes and no fear of expression of grievances, this helps in managing emotions.
3. Having strong objective criteria for dealing with issues and also a transparent system where ...
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