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Employee Relations

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Research & Reflect

Assume that you are an employee relations specialist in your company. The supervisor who is responsible for this project comes to you asking for your advice on the following issue:

Members of the group have been assigned to different tasks while completing the overall project. Ideally, all pieces of the puzzle will come together smoothly as they are completed. Kelly is working some overtime to ensure that her piece of the project is completed and to meet her deadlines. Donna is assigned to a different piece of the project but does not reflect any sense of urgency. Kelly does not appreciate the approach Donna is taking when attempting to work on her tasks. Kelly is becoming quite frustrated that Donna is barely meeting her personal deadlines.

Kelly comes into work to find out that Donna is taking the weekend off for vacation. Kelly is angry because she is already working overtime, and now she must cover for Donna this weekend.

If no one complains to you as the manager, how would you sense that a conflict is, in fact, brewing? Who is the problem owner?

Discuss problem ownership in which you address the following:

â?¢ Is your own behavior causing the problem?
â?¢ Is this a real issue?
â?¢ What are the assumptions and are they true?
â?¢ Is Donna aware of her own actions?

Address the following:

â?¢ From an Employee Relations Specialist perspective, what recommendations do you provide management?
â?¢ What strategies would you suggest for this situation?
â?¢ Would understanding problem ownership be helpful advice to give to management? Why or why not?

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Employee Relations
Introduction
The workplace situation is the conflict arising between Kelly and Donna, two employees working on a project together. Each has a different piece of the project to complete. Donna is taking a more lax approach to completing her assigned portion; whereas, Kelly is working overtime to ensure her part get completed on time. Meanwhile, Donna is taking the weekend off and Kelly now must cover for Donna and is becoming exhausted after all the overtime put in. The following will cover the conflict and proposed steps for resolution.

Recommendations to Management
The first steps that should be taken are to have one-on-one meetings with each employee. An update status should be taken and the project should be implemented through project management software so that each employee taking part in the project knows where everyone is in the project.
The manager should be providing weekly touch-base meetings with the entire team working on the project so that the manager is aware of who is working overtime. All requested time-off should be approved through the manager of the department. During a project, all employees should be notified that taking time off will be at a premium due to the work schedules of each employee.
Strategies for this Situation
Since it appears that the recommendations above are not what have been implemented prior to the suggestion of those actions, moving forward, the following suggestions for this situation should be made:
1) An immediate meeting with the project team and the manager should be scheduled.
2) The project should be implemented ...

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