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Team Motivation - Emotional Intelligence

You're on your way to motivating your team from a group perspective, but you're still having trouble connecting with your team as individuals. Your mentor reminds you of the concept of emotional intelligence and how it can enhance your leadership capabilities. So, as a first step, use the AIU Library to research emotional intelligence.

To recap, the five components of emotional intelligence, as described by Daniel Goleman (1998) are explained in the following:

* Self-Awareness: The ability to recognize and understand personal moods and emotions. It includes self-confidence, realistic self-assessment, and a self-deprecating sense of humor.
* Self-Regulation: The ability to control or redirect disruptive impulses and moods and the propensity to suspend judgment and to think before acting. It includes trustworthiness and integrity, comfort with ambiguity, self control, and openness to change.
* Motivation: A passion to work for reasons that go beyond money and status. A tendency to pursue goals with energy and persistence. It includes a strong drive to achieve, optimism even in the face of failure, and organizational commitment.
* Empathy: The ability to understand the EMOTIONAL makeup of other people. It includes expertise in building and retaining talent, cross-cultural sensitivity, and service to clients and customers.
* Social Skills: Proficiency in managing relationships and building networks and an ability to find common ground and build rapport. It includes effectiveness in leading change, persuasiveness, and expertise in building and leading teams.

TASK:

Write an e-mail to your mentor covering the following:

1. Evaluate your current or former manager on each of the five components of emotional intelligence. (This should be two paragraphs in length.)
2. How can you apply the principles of emotional intelligence to your current situation? (This should be two paragraphs in length.)
3. What can organizations do to help develop the emotional intelligence of their managers as well as other employees? (This should be two paragraphs in length.)

Any help will be much appreciated. Thank you.

Solution Preview

Interesting scenario!

Scenario: You're on your way to motivating your team from a group perspective, but you're still having trouble connecting with your team as individuals. Your mentor reminds you of the concept of emotional intelligence and how it can enhance your leadership capabilities. So, as a first step, use the AIU Library to research emotional intelligence.

This question is fairly straightforward. You are asked to imagine yourself as a team leader who is having trouble connecting with your team at the individual level. Perhaps writing an e-mail to your mentor will help you understand how Emotional Intelligence (EI) can help you motivate your team. Have you researched the AIU library on emotional intelligence yet? If not, that is a good starting place.

Let's take a closer look through looking at each of the three sections, which you can then consider for your final copy.

1. Your e-mail will would begin with:

Dear (Name of mentor)

2. For the body of the e-mail you will consider the three sections listed in the assignment above:

(1) Evaluate your current or former manager on each of the five components of emotional intelligence.

As a case in point, I will evaluate my former manager on each of the five components of emotional intelligence as described by Goleman (1998).

First, she had high levels of self-awareness. For example, she had the ability to recognize and understand personal moods and emotions, such as after the death of my grandmother. She noticed immediately noticed that I was troubled ("Is everything going okay! I noticed you look a bit troubled today"). Second, self-regulation was also high as she had the ability to control or redirect disruptive impulses and moods and the propensity to suspend judgment and to think before acting. For example, when she was confronted with an angry gesture from a team member, she would firmly tell the person that she would take time to think about the feedback, and get back to the person (e.g., "Let me think about this and I get back to ...

Solution Summary

Based on the scenario, this solution provides assistance in writing an e-mail covering issues related to emotional intelligence and team motivation. By example, it evaluates a manager on each of the five components of emotional intelligence, explains how to apply the principles of emotional intelligence to a current situation, as well as strategies that can be used to develop emotional intelligence. Supplemented with two articles discussing strategies that help to develop emotional intelligence.

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