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Operations Management: Scheduling Needs for Different Systems

Traditionally, flight attendants have worked in a seniority system with defined roles including service, giving safety information and leadership in emergency, assisting passengers, cabin preparation, etc. Many at Going are dissatisfied, feeling that best performers are insufficiently rewarded, and that their intellectual capabilities are not utilized. Also, staff scheduling is problematic because flight attendants avoid receiving the scheduling office's calls to fly on holidays, so there is always a shortage of staff at that time. How would you redesign the job to meet the needs of both company and staff, and how would you change the scheduling system?

Objective:
Discuss the scheduling needs for various systems.
Discuss issues in manufacturing and service design.
Apply critical thinking skills to analyze business situations.

Solution Preview

First of all let's have a short overview of scheduling systems. Scheduling problems have variables such as personnel, time and the complexity of the task to be carried out. Personnel are divided in groups, according to their capabilities and their assigned tasks. We can classify organizations according to the personnel scheduling problem. For example hospitals and other security and emergency services face the problem of permanent assistance and the scheduling problem is permanence centered. On the other hand, there are organizations that need to schedule duties involving transportation. These firms have a mobility centered planning. There are also firms that distinguish personnel planning based on fluctuating demand. Finally there are organizations that that divide the work into projects, to which they assign different groups of employees which is called as project centered planning.

Since airlines are organizations that have the same and similar tasks in the short term (e.g. 1 Tokyo flight every ...

Solution Summary

This solution provides an explanation of scheduling needs for different systems in 569 words.

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