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Marketing: 4 P's On and Offline

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In what ways do the 4 P's differ in an online environment than they would for a brick-n-mortar retail business model? Give specific examples of products (goods and/or services) and the companies that provide them.

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In terms of the 4 P's, we have product, price, place, and promotion. When we have an online environment, the merchant must use the 4 P's strategically different due to the inherent limitations of being online, and having no physical presence with the customer. The products must be promoted in a way that immediately attracts the customer, and must show quality through words, graphics, and other means. In the typical brick and mortar store, the customer can actually pick up and turn on or otherwise fidget with the actual product. In terms of price, the online merchant needs to stay competitive, just as the brick and mortar store. Because a greater number of ...

Solution Summary

This solution discusses the ways that the 4 P's of marketing differ in an online environment as compared to a brick-and-mortar location. Specific examples are included in the discussion.

See Also This Related BrainMass Solution

Media strategies of Resorts 123 from the 4 Ps of Marketing

You are a participant in a Directors' meeting:

1) Draw implications that might exist for the media strategies of Resorts 123 from the "4 Ps of Marketing"

2) Explain why these elements are relevant and

3) What their roles are in the overall success of the campaign.

NOTE: Be sure to provide works cited/references/links

FYI Only on Background/Scenario:

You are the Marketing Director at a resort development company in the vacation ownership (timeshare) industry, Resorts 123. Resorts 123 is an established, twenty-year- old company recognized internationally. The company was one of the founding originals at the start of the industry's growth.

Over the years, Resorts 123 has grown to a size of 16 vacation ownership resorts throughout 8 states and 4 countries. The company's presence includes corporate headquarters, 17 on-site sales centers, 5 off-site sales centers, and a range of 20-40 independent brokers with real estate license credentials for sales.

This is a multi-billion dollar real estate industry, but an industry that also did not earn respect from consumers in its early stages. In those days, the industry was not regulated as it is today, by government and real estate laws. This allowed for scandalous practices and misleading sales tactics, all leading to a very guarded and suspicious consumer today.

You are the Marketing Director at one of the off-site sales centers. You are responsible for creating marketing strategies that will bring qualified consumers into the center, so that sales staff might present the benefits of Resorts 123. The sales staff consists of sales agents, sales managers, and verification loan officers, all managed by a Sales Director and a Project Director.

Your Marketing Department consists of 5 Marketing Managers, 30 telemarketers, 30 field-marketing agents, and 5 administrative support staff. You report directly to the Project Director and regularly have meetings with both the Project Director and Sales Director to discuss overall sales and marketing strategy, numbers, goals, budgets, and urgent needs.

Your job is to create the message that will be communicated about Resorts 123 and to thread that through all marketing collateral, which may include: flashy print pieces, postcards, indoor and outdoor booth displays, banners, invitations for guests, and more.

You are challenged with the task of bringing a good quantity and quality of guests into the sales center. Your methods include:

-telemarketing consumers
-face to face field marketing consumers at trade shows, festivals, events, sporting venues and shopping malls
-utilizing outside vendors to provide qualifying guests to visit your off-site sales center. The outside vendors are typically telemarketing consumers.

The challenge of marketing at an off-site sales center is that the consumer does not get to visit, touch and feel any of the actual resorts, although they will see photos, videos and virtual tours of the resort properties. The industry trend has been to present some promotional giveaway or gift as the lure, to get consumers to agree to visit the off-site sales center, and to listen to a 90 minutes presentation about Resorts 123. It is important to get advance commitment from the consumers to show up for their appointment to best utilize resources and to maximize sales opportunities.

You are responsible for overseeing both the internal marketing staff and your outside vendors, to make sure they are sending the correct message about your company and the promotional offerings. You are also responsible for creating business alliances (such as mall alliances) that will help improve the company's ability to get in front of qualified consumers. Recently you have been trying to secure alliances with local NBA and NFL sports teams for field marketing opportunities. As the Marketing Director, you are also responsible for the marketing budget, and you are expected to help achieve the overall sales objectives of the center.

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