Share
Explore BrainMass

Customer expectations

Of the two types of customer expectations, adequate performance expectations fluctuates the most. Describe a situation that might cause adequate expectations to increase, thereby narrowing the width of the zone of tolerance. What might a firm do in this situation to achieve its satisfaction targets?

Solution Preview

Of the two types of customer expectations, adequate performance expectations fluctuates the most. Describe a situation that might cause adequate expectations to increase, thereby narrowing the width of the zone of tolerance. What might a firm do in this situation to achieve its satisfaction targets?

There is a situation where ...

Solution Summary

This solution gives you strong points concerning Customer expectations

$2.19