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Cultural Organization

I understand that cultural organization is the personality of the organization. Culture is comprised of the assumptions, values, norms and tangible signs ...

My organization is the Girl Scouts of America I am part of the Mile high chapter in Denver, Colorado.

I'm having a problem with:
1. setting up a new customer service standards.
2. setting up a customer base and describing customers needs and values.
3. What about the organization's culture appeals to you? okay
4. What values do you and the organization share?okay
5. Which of the seven primary characteristics of organizational culture does the organization embody????
6. Does the organization you identified have a strong or weak culture? Explain.
7. Is this culture ethical, customer-responsive, or spiritual?

Solution Preview

I will first discuss the cultural aspects:

? What about the organization's culture appeals to you?
? What values do you and the organization share?
? Which of the seven primary characteristics of organizational culture does the organization embody?
? Does the organization you identified have a strong or weak culture? Explain.
? Is this culture ethical, customer-responsive, or spiritual?

Organizational culture can loosely be defined as the shared assumptions, beliefs, and "normal behaviors" (norms) of a group. These are powerful influences on the way people live and act, and they define what is "normal" and how to sanction those who are not "normal." To a large degree, what we do is determined by our culture. Culture is very powerful. (One example is the cultural change effort at British Airways, which transformed an unprofitable airline with a poor reputation into a paragon of politeness and profit).

www.toolpack.com/culture.html
Organizational culture places certain restrictions and boundaries around behavior. We notice these restrictions more easily when, for example, we move to a new organization and have to change our ways of working and relating. Culture can also be witnessed when we encounter those people who are rebels. Their counter-behaviors tell us a great deal about approved behavior, which in turn teaches us the implicit norms of the culture. There is considerable overlap between culture and structure of the organization and they influence each other. But as personalities differ, so do organizations that share similar organizational structure
Organizational culture can be expressed in:
 Distribution and practice of the authority
 How people are and feel rewarded, organized and controlled
 The values and work orientation of staff
 The value placed on planning, analysis, logic, fairness etc
 How much initiative, risk-taking, scope for individuality and expression is given the employee
 The rules and expectations about such things as informality in interpersonal relations, dress, personal eccentricity
 Informal culture

Case of Girl Scouts
Girl Scouts of the USA is the one of the premier scouts organizations in the world. Its objective is s building character and skills of girls for their success in the real world. It was founded in 1912 by Juliette Gordon Low. Now it has 3.6 million members throughout the United States, including U.S. territories, and in more than 90 countries through USA Girl Scouts Overseas. It believes in innovation and learning organization culture without compromising the core principals of Girl Scouts. Moreover it also believes in diversity.

Girl Scout Mission

"Girl Scouting builds girls of courage, confidence, and character, who make the world a better place."
http://www.girlscouts.org/who_we_are/facts/

The Girl Scout program is based on the Girl Scout Promise and Law and four fundamental goals that encourage girls to:

* Develop to their full potential.
* Relate to others with increasing understanding, ...

Solution Summary

The solution discussed cultural organization in Girl Scouts of America.

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