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Applicability of Cloud Computing in an Information System

Please provide a one paragraph response for each question along with references if applicable. Please provide the responses back in a Word doc ONLY.

1. How does Salesforce.com use cloud computing? Define the Cloud Computing delivery models and services provided by Salesforce.com.
2. What kinds of business could benefit from switching to Salesforce and why? What factors would you take into account in deciding whether to use Salesforce.com for your business?
3. What people, organization, and technology factors contribute to security and control problems in the cloud?
4. If you are in charge of your company's IS department, what issues would you want to clarify with prospective cloud vendors? Would you entrust your corporate systems to a cloud computing provider? Why or why not?
5. What are the advantages and disadvantages of using cloud-based enterprise applications?
6. What management, organizations, and technology issues should be address in deciding whether to use a conventional ERP or CRM system versus a cloud-based version?


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1. How does Salesforce.com use cloud computing? Define the Cloud Computing delivery models and services provided by Salesforce.com.

Cloud computing is a general term for anything that involves delivering hosted services over the Internet (Rouse, 2010).

Salesforce.com, Inc. (2012) said that with cloud computing, you eliminate those headaches because you're not managing hardware and software. The shared infrastructure means it works like a utility: You only pay for what you need, upgrades are automatic, and scaling up or down is easy.

Salesforce.com offers these capabilities (mentioned in their official website, Salesforce.com):

a.) Proven Web-services integration. By their very nature, cloud computing technology is much easier and quicker to integrate with other enterprise applications (both traditional software and cloud computing infrastructure-based), whether third-party or homegrown.

b.) World-class service delivery. Cloud computing infrastructures offer much greater scaleability, complete disaster recovery, and impressive up-time numbers.

c.) No hardware or software to install: A 100% cloud computing infrastructure. The beauty of cloud computing technology is its simplicity and in the fact that it requires significantly fewer capital expenditures to get up and running.

d.) Faster and lower-risk deployment: One can get up and running in a fraction of the time with a cloud computing infrastructure. No more waiting months or years and spending millions of dollars before anyone gets to log into your new solution. The cloud computing technology applications are live in a matter of weeks or months, even with extensive customization or integration.

e.) Automatic upgrades that don't impact IT resources: Cloud computing infrastructures put an end to a huge IT dilemma. Hardware and software upgrades are virtually taken over by the cloud company.

f.) Pre-built, pre-integrated apps for cloud computing technology: The Force.com AppExchange features hundreds of applications built for cloud computing infrastructure, pre-integrated with Salesforce CRM application or your other application development work on Force.com.


Rouse, Margaret (December 2010). ...

Solution Summary

The solution shows the rationale of employing cloud computing system in the organization's information system.