recruiting a manager
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You work in a new organization. You have been charged with recruiting a manager for a new department within the Services division. The Vice President of the Services division stresses to you that, "This is a new department that requires a good manager who has the following skills: conceptual, communication, effectiveness, and interpersonal. I need someone with experience in planning, organizing, leading, and controlling a new service department to provide excellent customer service."
Based on her comments/expectations and your knowledge of management functions, behaviors, and skills, draft the following: Make sure that you ask questions that pertains to the Service Department Manager.
1. List 10-12 questions that will determine if this candidate can take charge, organize things, and get people motivated and working again in a Service Department.
These should give you insight into why the candidate can fulfill the requirements outlined by the VP of Services.
2. Be sure to explain what information you are looking for with your questions (i.e., temperament, interpersonal skills, etc.).
3. Include a description of the types of characteristics and experiences that you will look for in the candidate.
4. Be specific; include the various management functions and roles that this individual must have experience with, as well as the skills he or she must possess to be effective in the specific role of manager for a new department within the Service division.
5. Include information so you could depict what type of leadership style the individual has.
6. Make sure your description is not a job specification (tactical candidate requirements) list.
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Solution Summary
This solution gives you a detailed discussion on recruiting a manager
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Step 1
1. How will you select individuals for your department?
2. What steps will you take to improve customer service?
3. What actions will you take to motivate your employees?
4. How will you ensure that the objectives of your department are achieved on time?
5. How will you distribute duties among your staff?
6. What steps will you take to improve the performance of you staff?
7. How does the organization of a service department differ from the organization of a product department?
8. What control systems will you put in place in your department?
9. Who will take decisions in your department?
10. Please explain, what is your leadership style?
11. How will you measure the quality of services delivered by your department?
12. What will be the financial goals for the service department?
Step 2
With these questions, I am trying to understand the employee selection skills. The applicant will have to staff his department. The focus of service is customer service, so I am trying to understand how the applicant will improve customer service, work towards achieving the department's objectives, and distribute responsibilities in his department. I want to check if he has specific methods of motivating the employees. In the service department there are specific tasks that need to be completed on time every time. I want to know ...
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