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Critical actions from a leader during change

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What are five to seven critical actions needed from a leader in an organizational change effort? Support each action with references.

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Solution Summary

Critical actions needed from a leader in a change effort are discussed in a structured manner in this response. The related references are also provided.

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The leader who has been researched is Satya Nadella: The change is the large-scale transition to hybrid work at Microsoft.

1. The first critical action needed from a leader in an organizational change effort is to create a sense of urgency. At Microsoft, the critical action was that Nadella indefinitely delayed its employees' return to the office. Nadella identified the potential threats and showed the scenario of what could happen. Nadella pointed out that there could be large-scale resignations of employees from Microsoft. The second threat was that hybrid work did not have performance standards (1). The key hope for Nadella was that hybrid work opportunities should be availed of, he should start getting feedback from employees, and he should get support from customers to strengthen his change effort.

2. The second action needed from a leader in forming a strong team or a powerful coalition. Currently, Nadella is using Microsoft's managers to hire more employees, acclimatize them, and onboard them. What Nadella needs to do is create a team that is dedicated to implementing the change from office-based work to hybrid work. The delegation of work to managers is not exactly a coalition of leaders specifically for implementing a change (2). Nadella must form a team with a variety of leadership skills, status, expertise, and political significance. For this Nadella must recognize the true leaders in Microsoft, get an emotional commitment from ...

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  • BSc , University of Calcutta
  • MBA, Eastern Institute for Integrated Learning in Management
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