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    Leading and managing

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    General Project Deliverable Guidelines

    I am seeking a promotion at my current employment and I need your assistance on a discussion of the issues facing the CEO as he tries to implement change.

    I have to provide the management with advice to senior level managers on management problems being experienced within the organizations. My role is to analyze the situation and then general business knowledge, and sound management principles and theories, to produce a report to the senior manager.

    My recommendations are important, but equally important is my justification for those recommendations. The justification must convince the manager that my advice is worth the price he or she paid for it. The manager should feel confident that I have arrived at the correct conclusions and that my conclusions are well supported by good judgment and competent authority in the subject. My goal is to produce results that will strengthen my reputation as a management consultant and encourage the manager to hire me in the future for other projects.

    Leadership Challenge: Selecting Team Members

    The leader of my client organization has observed a lack of flexibility and a slow decision-making process in many of the departments. He believes that he is not serving his customers well, and has decided to move to a team environment and to push many of the decisions to the lowest possible levels. In other words, he wants to create a team-based, empowered organization. Several of his best managers are resisting the idea strongly. They not only feel that many employees are not ready for the change, but they also believe that they personally could never change from a "command and control" style to allowing more participation.

    I have been asked to prepare a report in which I will address the following questions:

    1. How should the leader deal with the situation?
    2. How are leading and managing different?
    3. Is the CEO trying to lead or manage this change initiative?
    4. What arguments can he use to persuade his managers?
    5. What can he do to help his managers change their style?
    6. What are the implications of his actions and decisions?
    7. What would I recommend to the CEO given my analysis of his approach thus far?


    1. Compare and contrast leadership and management, and understand their similarities and differences as well as the ethical challenges that managers face.

    2. Discuss and explain when and why participation should be used to improve leadership effectiveness.

    3. Apply critical thinking skills to analyze business situations.

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    Solution Preview

    Let us first understand how leading and managing are similar, yet different and can play an important role in resolving such situations. Managing is just organizing and coordinating organizational resources as per strategic plans and ensuring that all activities, processes and tasks are being completed as per strategic plan whereas leading is much broader in the sense that it involves guiding, motivating and leading the group of employees in the right direction towards the achievement of strategic goals. Even though the purpose of both managing and leading seems to be similar, ie, achievement of organizational goals, a manager is just a facilitator whereas a leader is a mentor and guide. Leadership comes handy when managers are not able to motivate and guide employees or overcome issues, challenges, resistance and concerns of employees.

    Managers may face many ethical challenges in day to day decision making. For example, let's take a scenario where manager has to fire someone for not performing well as per expectations. A manager in such a scenario will face an ethical dilemma or providing one more chance to employee to improve his performance versus sticking to rules of organization. A leader in such scenario will go a step ahead and provide adequate guidance, motivation and support to ensure that employees excel in his work. Leadership is all about leading from the front, providing hands on approach and participating with the employees, engaging with them in regular dialogue and communication which ensures that employees look up to their leaders for constant support and guidance. Participation becomes necessary to overcome fear, apprehension and concerns among the employees and is very effective in winning the trust of the employees and leaders themselves set examples by participating among the employees.

    The leader should handle this situation by ...

    Solution Summary

    Leadership & Ethics for Managers: Leading and managing, change initiative, arguments to persuade managers, change style