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Customer Relations

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Describe the two personalities a customer will encounter when doing business with an organization, and provide examples of each from your own experience.

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Solution Summary

423 words; 1 reference; 2 types of customer personalities and examples for each.

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When a customer steps in an organization, he or she may encounter a reactive or a proactive type of customer service. A representative of the organization is reactive when he or she becomes actively involved in serving the customer only when a complaint is received. He or she works to solve the problem and be able to resolve it and eventually provide the customer with feedback or update. Basically, the representative attends to the customers only when there is a problem. This is usually a onetime activity and does not recur again.

An example of a reactive customer service is when a customer approaches the organization's Customer ...

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