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Customer Relations department

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Your company's Customer Relations department is nothing more than a "complaint department". What steps would you take to make it more proactive rather than reactive?

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Your company's Customer Relations department is nothing more than a "complaint department". What steps would you take to make it more proactive rather than reactive
Customer relationship department should turn proactive. First, it should use average customer stated habits and preferences to personalize and target sales and marketing ...

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This answer provides you an excellent discussion on Customer Relations department.

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