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Customer Relations

How could the principles used by IDEO in redesigning customer relations be used in other industries? In what respects is the hospital industry similar to other industries? Are any of the principles applicable exclusively to the hospital industry? Justify all your opinions with supporting references.

Advances in technology have led to increased productivity, increased quality of physician's services, more efficient scheduling of patients, and data analysis as seen in the "Record Time" article. Why are other healthcare providers not incorporating this new technology when quality of care and healthcare costs are significant considerations? Justify your responses using appropriate references.

http://www.businessweek.com/magazine/content/04_20/b3883001_mz001.htm

http://www.fastcompany.com/magazine/104/cerner.html

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Customer Relations

How could the principles used by IDEO in redesigning customer relations be used in other industries? In what respects is the hospital industry similar to other industries? Are any of the principles applicable exclusively to the hospital industry? Justify all your opinions with supporting references.
The principles used by IDEO in redesigning customer relations can be used in other industries. The system of developing long term growth plan can be used in any manufacturing or service industry. The plan to attract more patients can be modified to attract more customers. The sales and marketing managers of any product or service can be sent on a path of self-discovery. And they will be able to improve their product. The customer relationships manages can go through the experience of their customers and understand the problems faced by the customers.
The hospital industry is similar to other industries because similar to patients ...

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