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Conflicts and Negotiations

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Select a conflict you observed recently. Identify and discuss the following:

1. Identify and interpret the characteristics of the negotiation situation.
2. Describe the levels of and functions/dysfunctions of the conflict.
3. Explain the style you would use, or did use, to resolve the interpersonal conflict.
4. Explain the positions taken in negotiation.

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Conflict observed: Boss and employee having differences

1. Identify and interpret the characteristics of the negotiation situation.
a) > Boss did not like the amount of work employee was accomplishing
> Employee did not like that the boss spoke out of turn since he was not a repair tech and knew
nothing of the steps involved to analyze the problems with equipment.

*** Here both are learning what goals need to be reached.

b) > Boss requested that employee list the steps involved in solving a problem.
> Employee agreed and requested a review of each piece ...

Solution Summary

This covers information on what levels there are in conflicts, what positions get taken in negotiations, and what the outcomes should be.

See Also This Related BrainMass Solution

Sources of conflict, negotiating styles & intervention strategies

1. Discuss the key sources of conflict in the organizational setting.

2. Please write some insights on the 5 negotiating styles:

· Competing.
· Collaborating.
· Compromising.
· Avoiding.
· Accommodating.

3. Discuss the five major negotiation intervention strategies
MCS Means-control strategy: Manager intervenes in the dispute by influencing the process of resolution but does not attempt to dictate or impose a resolution; the final decision is left to the disputants; high on process control but low on outcome control (e.g., mediation, conciliation).

Or others................?

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