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SYSCO Case Study: HR role in strategy, operation, administration

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Please read the short case provided with the link below and then answer the 2 following questions:
1. How does the market-driven approach illustrate that HR has strategic, operational, and administrative roles at SYSCO?

2. discuss what types of HR changes could have affected reduction in worker's compensation expenses, employer turnover, and increases in customer satisfaction?

http://books.google.ae/books?id=_yCe7fiQbokC&pg=PA30&lpg=PA30&dq=HR+Contributes+at+SYSCO&source=bl&ots=vqW6DTcIua&sig=B2hZhaCVzvwgwDEslzy7yC7Tgeo&hl=en&ei=AeBiTYKHKIW38QPgwr3xCA&sa=X&oi=book_result&ct=result&resnum=5&ved=0CC8Q6AEwBA#v=onepage&q=HR%20Contributes%20at%20SYSCO&f=false.

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The solution discusses the HR role in strategy, operation and administration.

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1. How does the market-driven approach illustrate that HR has strategic, operational, and administrative roles at SYSCO?
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The market-driven approach at Sysco illustrates that HR has strategic goals through HR's contribution to overall organizational success. Applying a market-driven HR system also shows that from an operational perspective, the HR at the company is active in the day to day operations of the firm. Utilization of the Virtual Resource Center in the provision of services to managers and employees shows that ...

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