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How can HRM ensure that a company's employees are flexible, creative, and provide good Customer Service?

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How can HRM ensure that a company's employees are flexible, creative, and provide good Customer Service?

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Human Resource Management policies ensure that employees in an organization are flexible, creative and provide good customer service in a wide variety of ways.

First of all, HRM policies in an organization ensure that right set of people, possessing the right set of skills and qualifications are hired in the organization. In other words, HRM ensures that right person is matched with the right job or alternatively, the person is put on the job which commensurates his skills and abilities. This not only ...

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