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1. Describe and explain the implications of the information age and globalization for organizational communication.

2. Describe the eight elements of the communication process. Select one element that was a particularly important problem in one of your recent communication transactions. Describe the role that the problem played during the communication.

3. Define and share examples of diversity, culture, and language culture.

4. Describe and explain the advantages and disadvantages of learning about a specific culture, if you plan to live abroad for a year.

5. Explain how hearing and listening differ. Share an example that illustrates the difference.

6. Describe the factors that affect your listening perception and priorities. Explain the implications of these factors for organizational communication.

7. Identify the nonverbal status indicators that you believe are most prevalent in business communication. Nonverbal status indicators are listed in Table 5.1, page 120 of the Strategic Communication in Business and the Professions text. Explain how cultural differences might result in misinterpretation of these cues.

8. Explain what managers and employees can do to learn from communication failure. Describe the four-step process of continual learning and explain its role in the development of organizational knowledge.

9. Explain what is meant by managing diversity. Describe based on your experience, the ways this concept has been translated into practice.

10. Describe ways to improve relations with difficult coworkers. Explain the factors (personal and organizational) that may impede improvement, and why.

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BSM304 PRACTICE Midterm - Fall Quarter, 2007
I would encourage each of you to answer the below questions in preparing for the midterm exam. These are great study guide question, that will help prepare you for the midterm. You will not turn in these questions for grade, they are strictly for study purposes.

1. Describe and explain the implications of the information age and globalization for organizational communication.
At one level, organization communications means the sending and receiving of messages by way of symbols. It also means the central binding force that allows coordination among people and permits orchestrated behavior, and there is a belief that the behavior of individuals in the organization is understood best from the stand point of communications.
During the information age and globalization, the 'sending and receiving of messages' has not remained limited to an organization confined to a building, a city or even a country. Organizations are spread all over the world and there is a multitude of way of communicating with them. This means that the sending of messages has become complex and so has the sending and interpretation of symbols. Globalization and information age also means that there are opportunities for binding people spread all over the world. Global businesses survive and thrive because close co-ordination of their activities is possible through information technology. Also from the communication received, the behavior of the other person is judged.

2. Describe the eight elements of the communication process. Select one element that was a particularly important problem in one of your recent communication transactions. Describe the role that the problem played during the communication.
1. The sender which is the party that send the message.
2. The encoding of the message in a symbolic form;
3. The message: This may be in words, pictures and symbols that the sender transmits.
4. The media: that includes the communications channels, for example the cable TV is used to send messages.
5. The decoding that refers to the receiver assigning meaning to the symbols encoded by the sender;
6. The response that pertains to the reaction of the person who has received the communication;
7. The feedback, which is the part of the receiver's response after being communicated to the sender.
8. The noise that refers to the unplanned static or distortion during the communication process.

The decoding process was a problem in our company. The CEO used to wear flamboyant clothing that bordered on being ludicrous. When he communicated serious messages personally they were not taken seriously by the receivers. For ...

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