Using Starbucks, please assist with notes and ideas for the following:
- Explain how different leadership styles would affect group communication in your chosen organization.
- Analyze the different sources of power found in the organization. How might those different sources of power affect group and organizational communication?
- Given the culture in place at your chosen organization, identify the motivational theories that would be effective within that culture. Evaluate the role of communication as an element of these theories.
- Describe the commitment of the workforce to the organization and their relationship to the organization's communication.
Organizational Communication in Starbucks
Organizational communication refers the process of conveying messages within or outside the organization (Hodgkinson & Starbucks, 2008). It is the way of sharing information as well as message. Starbucks operates at the international level in coffee supply as a coffeehouse chain (Starbucks Coffee Company, 2002). Organizational communication at Starbucks is effectively developed.
Leadership style plays an important role in an organization in terms of organizational communication. The leadership style of the organization helps to determine the effectiveness of communication into the firm to enhance positive growth and success. Different leadership styles can be adopted by Starbucks (DuBrin, 2009). It will affect the organizational working environment as well as the performance of the employees. The effect of leadership style on organizational communication in Starbucks can be discussed as follows:
Autocratic: Autocratic leadership style indicates the one way communication process into the organization. In this style, manager keeps whole authority or power of business related to decision making. Autocratic leadership style will affect the group communication in Starbuck's at wider level. The company believes in innovation and improvement in terms of quality that is not possible with the application of this form of leadership style. It will create a communication gap in the organization that further will affect the attainment of its long term goals (Hiebert & Klatt, 2001).
It will create a gap in communication between the managers and subordinates and subordinates and employees. In this way, it will affect organizational group communication. It will enhance stressful working environment due to one way communication pattern that will create rigidity among the employees (DuBrin, 2009).
Participative or Democratic: Participative leadership style supports the involvement of employees and subordinates in the decision making process, determination of group goals and responsibility of business. It will affect the group communication positively into Starbucks. It will encourage the team members to communicate each and every aspect related to their performance ...
Organizational communication in Starbucks is examined.
Organizational Behavior and Communication for Starbucks Coffee
Choose one of the following organizations:
Walt Disney Company
Cisco Systems, Inc.
General Electric Company (GE)
Starbucks Coffee Company
International Business Machines Corp. (IBM)
Southwest Airlines Co.
U. S. Army (or other branch of service)
The American Red Cross
Review one organization's philosophy, mission, vision, and values statements. These are the organization's espoused values: What the organization says it values. Conduct research in the University library to find articles about the organization's enacted values: What the company actually does.
Based on your review and research in which you complete the following:
Briefly describe the culture of the chosen organization, noting whether the organization's espoused values align with its enacted values. To what extent is communication in an organization determined by the organization's culture?
Describe the role communication plays in perception and organizational culture. How might misalignment between espoused values and enacted values affect perceptions within an organization?
Identify the role of conflict in group communication. How might the organization you chose use conflict to improve communication within and among groups?
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