Purchase Solution

E-Commerce Concerns

Not what you're looking for?

Ask Custom Question

Discuss the main challenges that e-commerce organizations face in the customer services and customer satisfaction arena. What has been your experience in dealing with these programs? Be sure to cite and reference material to support your ideas.

Purchase this Solution

Solution Summary

The solution addresses the many challenges that e-commerce organizations face in regard to customer service.

Solution Preview

Overview
With e-commerce companies, an item can generally be purchased by anyone who is located anywhere. The challenges keeping the website up and running, protect the consumer's credit card information and the hiring of customer service operators who can speak legibly, clearly and educated enough to answer the consumer's questions and concerns.
Customer Service Challenges
"The popularity of e-commerce and online self-service continues to grow, and perhaps surprisingly, so does the commitment of some customers to address their purchase and service issues through the contact center. But with that evolution of outsourcing call centers to increase revenues is one of the several challenges that companies must address, because despite these online advancements, the complaint ...

Solution provided by:
Education
  • Master of Business Administration, University of Phoenix
  • Bachelor of Science in Paralegal Studies, Kaplan College
  • Business Diploma, Katharine Gibbs Business College for Women
Recent Feedback
  • "Thank you!!!"
  • "Thank you"
  • "Thank you so much "
  • "Thank you very much"
  • "Thank you so much "
Purchase this Solution


Free BrainMass Quizzes
Paradigms and Frameworks of Management Research

This quiz evaluates your understanding of the paradigm-based and epistimological frameworks of research. It is intended for advanced students.

Transformational Leadership

This quiz covers the topic of transformational leadership. Specifically, this quiz covers the theories proposed by James MacGregor Burns and Bernard Bass. Students familiar with transformational leadership should easily be able to answer the questions detailed below.

Situational Leadership

This quiz will help you better understand Situational Leadership and its theories.

Income Streams

In our ever changing world, developing secondary income streams is becoming more important. This quiz provides a brief overview of income sources.

Introduction to Finance

This quiz test introductory finance topics.