E-commerce is conducted, today, through a medium that is primarily asynchronous. As much greater bandwidth (offering faster transmit/receive speeds) becomes available for the average home customer, however, the potential for synchronous online communications will expand accordingly. How do you believe this potential for real-time online communications will affect customer service expectations?© BrainMass Inc. brainmass.com June 3, 2020, 5:25 pm ad1c9bdddf
Customer service expectations will go up exponentially. Consumers will expect businesses to react almost immediately to concerns and problems associated with the products and goods issued by those companies. Businesses, both e-commerce and brick and mortar, will be upheld ...
This solution helps with a problem regarding real-time online communication.