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Chartering & Facilitating Special Work Group for E-commerce

Your company is experiencing the shift to e-commerce but your website is not meeting needs of your customers, your sales staff, or your product deliver team. An executive sponsor comes forward asking your assistance to create a special work group to address this problem and work with the appropriate departments to develop solutions before the group is disbanded and the new work becomes the way that work is now done. What are you going to tell this executive about the desired make-up of the group and your process for chartering and facilitating it?

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Your company is experiencing the shift to e-commerce but your website is not meeting needs of your customers, your sales staff, or your product deliver team. An executive sponsor comes forward asking your assistance to create a special work group to address this problem and work with the appropriate departments to develop solutions before the group is disbanded and the new work becomes the way that work is now done. What are you going to tell this executive about the desired make-up of the group and your process for chartering and facilitating it?

Here is my suggestion. I wrote it as if I was telling the executive the plan.

A special work group can be assembled to help the company shift to e-commerce. Initially the first step is to determine the desired outcome for the team. A mission must be defined and have the clear backing of you (the executive sponsor). Narrowing down the mission and writing it out should help outline the exact need. For instance, it could be "Adapt company website to make it customer friendly, sales oriented, and product driven."

Once the mission has been agreed upon by the executive team a work group can be selected. In developing the work group it is important to assemble a group of people with diverse talents, who can communicate well with others, and who are representative of the group that problem/issue is helping or has talents to help with that problem/issue. At ...

Solution Summary

This solution outlines how to create a special work group to address a shift to e-commerce as a result of the company's current website not meeting the needs of customers. It tells how to go about staffing the special work group and the process for chartering and facilitating it. It includes links and examples.

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