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Scenario of a conflict

Conflict Scenario

Just Right Tire Company is working on a new tire tread design for a brand of tires the company plans to launch in the fall. Jan, Sally, and Mark work in the marketing department at Just Right Tire. The team has been asked to develop an ad to promote the new tires. The ad will be printed in a local car magazine and posted on the company's website.

In the past, these three employees have worked well together and have created very successful ads. They make a great team because they each excel at different ad development areas. Jan excels at developing the overall ad idea. Sally excels at adding graphic details and colors. Marc excels at developing slogans.

On this particular project, however, Jan, Sally, and Mark have been unable to agree on any project details. Jan developed a few ad options she thinks will encourage customers to purchase the new tires. Mark created a catchy slogan for the tires that he thinks will catch customers' attention, but it does not go with either of the options Jan presented. Sally tried talking to Jan and Mark about making a compromise but each refused. Sally got tired of trying to resolve the disagreement. As a result, the team has stopped working together on the task and each member is developing an ad on their own. The project deadline is near and the group is not close to completing the project.

Solution Preview

I have provided the following insight into helping you finalize your paper as to strategies that should be undertaken to resolve the conflict in the scenario. Please ensure that you finalize the same as required.

After reading the above scenario, as a manager I would first speak with each individual team member to understand their side of the conflict. I would want to try and understand why both Jan and Mark are adamant about not changing or even considering the ideas of the other. After speaking with Sally, since she seems to be the one that is most willing to compromise, I would try and get some feedback from her about what her opinion would be the best way to handle Jan and Mark, and how they have resolved conflicts together, as a unit, in the past.

It will be important that I not ignore the conflict. The project deadline is nearing and at this point no full ad is prepared to be presented. Failure to handle the matter appropriately and immediately can cause us to lose future business. ...

Solution Summary

This solution assists in resolving a conflict.