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Conflict resolution

Scenario:
Two department manager's were constantly at odds with each other arguing over job related issues and would try and out do or sabotage each other which often involved the use of subordinates. One conflict resulted when both departments had to work on a project together. One department manager argued her department should conduct that one portion of the project and presentation since that was part fell under her department's job responsibility. This remark led to the other manager sending an angry email. The manager who received the email was angry but did not respond but instead she forwarded it to the HR person with a complaint. In the end, the department that was assigned to that portion of the project and presentation was the department with the job responsibility and who knows how HR handled the feuding managers.

How did individuals in the group use their personal strengths to come up with a solution to the conflict?

Solution Preview

Individuals in the group can use their personal strengths to come up with a solution for day-to-day conflicts arising in the organization, such as the one described above. Each individual has expertise or possess expert knowledge in one or more areas. When a conflict arises, individuals can use their expertise to suggest problems to the solution and the group or team leader can evaluate the suggestions from various experts and come up with a win-win solution to the ...

Solution Summary

Two department manager's were constantly at odds with each other arguing over job related issues and would try and out do or sabotage each other which often involved the use of subordinates. One conflict resulted when both departments had to work on a project together.

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