This post addresses functional conflict.
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How can a manager know when conflict is functional? How can conflict be managed to ensure that it remains functional? Do managers have a responsibility to ensure that conflict is functional or to eliminate dysfunctional conflict?
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Solution Summary
The solution provides a detailed discussion examining how a manager can know when conflict is functional, ensure that it remains functional, and also discusses if management has a responsibility to ensure that dysfunctional conflict is eliminated.
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The manager can determine when a conflict is functional through observation, and by using good communication skills. When the manager talks with the individuals involved in the functional conflict, either individually or as a group, the manager should be able to gain insight into attitudes, body language, and other identifiers that would ...
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