You are the new executive director of the Colorado Registrar of Contractors (CROC). In this capacity, you are charged with issuing contractor licenses to the state's builders, contractors, electricians, plumbers, etc. (basically anyone involved in the construction industry). You also investigate complaints by consumers against contractors and work to protect consumers against fraud.
Things are going well for the first few months. Then, one day, something unexpected happens. You get a call from a state senator telling you that you're suddenly on his bad side and you had better watch your back. Apparently, this senator has a friend who is a contractor who recently had his license suspended for failure to submit his annual renewal paperwork on time. Everyone in your office knows this particular contractor and he has been a problem in the past, but he apparently has friends in high places.
The senator tells you he's now got a group of fellow legislators together who are going to get you fired for what your department has done to his friend. You're obviously concerned for your job and need to develop a strategy to deal with the situation. What are some potential actions and communication approaches you might take to turn the scenario around before it gets out of hand?
Hope you are well.
Within a business environment, the occurrence of conflict either between another coworker or client will always present challenges for executive management to effectively resolve. The objective is to consistently find proper resolutions to not direct or indirectly offend when adhering to company's policy but to present professional resolutions. How does an executive manager present a professional or positive resolution response? Well, the knowing of the other side point view verses the executive manager protocol on matters associated with the issue is the answer.
Let's take a look at your question scenario to demonstrate the most proper way in responding by effective communication methods:
The contractor is very upset with being suspended during the annual renewal period, thus, the connections of a U.S. Senator is involved to pressure you in changing the current outcome to be approved. When actually, the threat by the Senator and behavior of the contractor is extremely unethical and depending on the state could be criminal. However, the communication method should refrain from indicating such initial analysis of the situation, rather, the understanding from the other individual is ...
The review in executive director of contractors conflict of interest within contract managment to assure everyone is in compliance.