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    What do you believe caused the conflict

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    Goodwill Email
    PURPOSE: The purpose of this email is to finalize the plan for the USO Metro Mobile support for the 1800 parade personnel on 1 Jan 07. If there are any unanswered concerns, issues, or requirements please email me promptly so we may resolve.
    WHO: USO Mobile Metro and USO volunteers
    WHAT: Provide food/respite support for about 120 Special Olympic Parade Personnel transitioning through Alexandria, Virginia en route to the rehearsal on the parade route in Washington, D.C.
    WHEN: 1 Jan 2007 from 0500-0900
    WHERE: Metro mall parking lot.
    HOW: Position in Alexandria, VA, between 0400 and 0500 on 1 Jan 07 at the Metro Parking Lot near the Parade route. Provide support for Federal Employee Participants as necessary. Please note this will be one of the first events supported with this new capability
    Routine Email

    (This was a national event. The first rehearsal was about to be taken underway. After all of the planning was scheduled this email served as a reminder to alert all of the personnel involved.)

    1. Please make sure that there are plenty of Handi-Wipes available in lieu of a handwashing facility for the people who are making the food.

    2. Please use many sets of ( plastic or metal tongs etc.) instead of reusable utensils. This will preclude the sanitization. The utensils will then be taken back to the military complex.

    3. Transport the potentially hazardous food in refrigerated units or use dry ice to keep them cold.

    4. Store the food in the refrigerators if dry ice cannot be used.

    5. Place a tarp under the grills so as not have grease damage to the parking lot.

    6. Provide plenty of trash containers for the disposal of all waste food.

    (Routine morale events were planned during the training for several hundred personnel. Since most of the people served as volunteers. This was the guideline used to avoid problems they may encounter.)

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    Solution Preview

    I think that the major cause of conflict was tone of the email. The email was directed towards the volunteers. However, none of the instructions focussed on the convenience and well being of the volunteers. The instructions appeared to be directed towards employees and not volunteers. As volunteers are the ones who provide their services for ...

    Solution Summary

    What do you believe caused the conflict: words, form, tone or other source? Give a reason for your belief about cause of conflict. How could conflict have been avoided is determined.