Team Conflict Resolution
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1. Discuss the three methods you consider the most appropriate for solving team conflict. Why did you select these?
2. Discuss the best way for a leader to balance the needs of the team and the needs of the individual.
3. How do you deal, effectively, with a disruptive team member?
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Solution Summary
Discuss the three methods you consider the most appropriate for solving team conflict. Why did you select these?
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1. Discuss the three methods you consider the most appropriate for solving team conflict. Why did you select these?
Let us see various methods of handling conflict:
1. Direct Approach: This may be the best approach of all. It concentrates on the leader confronting the issue head-on. Though conflict is uncomfortable to deal with, it is best to look at issues objectively and to face them as they are. If criticism is used, it must be constructive to the recipients. This approach counts on the techniques of problem-solving and normally leaves everyone with a sense of resolution, because issues are brought to the surface and dealt with.
2. Bargaining: This is an excellent technique when both parties have ideas on a solution yet cannot find common ground. Often a third party, such as a team leader, is needed to help find the compromise. Compromise involves give and take on both sides, however, and usually ends up with both walking away equally dissatisfied.
3. Enforcement of Team Rules: Avoid using this method if possible, it can bring about hard feelings toward the leader and the team. This technique is only used when it is obvious that a member does not want to be a team player and refuses to work with the rest. If enforcement has to be used on an individual, it may be best for ...
Education
- BCom, SGTB Khalsa College, University of Delhi
- MBA, Rochester Institute of Technology
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