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Organizational Change

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The CEO has asked the vice president of human resources to have the HR team put together a CF&F employee survey that would assess the level of employee engagement. The CEO and vice president believe that engaged employees are productive, innovative, and take ownership of results, thereby creating and sustaining a competitive advantage for the organization.

This project is very important to the CEO. He has addressed several issues over the past 2 years and has made many changes throughout the company. He believes that most of the employees have embraced the cultural change that the company has adopted, but not every employee has fully supported all the changes, and there is still some resistance.

The purpose for this survey is to identify employee engagement in the change process, determine the level of resistance within the company, and identify areas that employees are not supporting.

Consider concepts you have learned to date, and do additional research on employee surveys, change management, and resistance to change.

Changing an organization's culture requires that every employee embrace change.
Research and present to the rest of the HR team (your small group) a sample of the survey you would design. The presentation should include the following:
The purpose of the survey
A complete layout of the survey
Who will administer the survey
An outline of any anticipated results of the survey
Best methods of team communication of your findings both to management and employees
Recommendations to management in your presentation regarding steps that should be taken to move every employee to embrace change for the benefit of the company and employees

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Solution Summary

The CEO has asked the vice president of human resources to have the HR team put together a CF&F employee survey that would assess the level of employee engagement. The CEO and vice president believe that engaged employees are productive, innovative, and take ownership of results, thereby creating and sustaining a competitive advantage for the organization.

Solution Preview

The purpose of the survey is to determine how well the employees have been able to respond to the change process, to identify the factors leading to the resistance towards change among the employees and recommend the steps that management can undertake to motivate employees to embrace change. Also, the survey would help to understand the level of employee's engagement in the company's activities and their attitude towards the company's decisions and policies.

The survey would be administered under the supervision of the Vice President of human resource team.

Layout of survey

?Do you think change was indispensable?
?Will the change help the organization to grow in the long run?
?What will be the role of changed policies in the long term growth and development of the organization?
?According to you, is formal training essential to bring the necessary change?
?How far were you motivated to bring the required change?
?Were you convinced by the reasons given by the top management to bring change in the organization?
?If not, what factors were irrelevant according to you?
?To what extent the organization's environment was prepared to carry out the changes enforced by the top management?
?How effective was the communication regarding implementation of change provided by the top management?
?What ...

Solution provided by:
Sandeep Bardia, MBA
Education
  • BCom, SGTB Khalsa College, University of Delhi
  • MBA, Rochester Institute of Technology
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